WNSLA Regulatory Information
WNS Legal Assistance LLP is registered in England with number OC396265 and its registered office at Acre House, 11/15 William Road, London, NW1 3ER.
Legal Services
WNS Legal Assistance was previously authorised and regulated by the Solicitors Regulation Authority with number 619958. However please note that from 31st March 2024, WNS Legal Assistance is no longer practising and have ceased to provide legal services.
Professional Indemnity Insurance
We have professional indemnity insurance provided by Sompo International – Endurance Worldwide Insurance Limited.
www.sompo-intl.com
Your Right To Complain
We are committed to providing the highest quality of service. If you are a client and you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. Initially, we suggest that you contact the person responsible for the particular matter or their supervisor.
If you do not resolve your issues, then the firm has a written formal complaints procedure, a copy of which is attached here.
In the unlikely event that the matter is still not resolved at the conclusion of our complaints process, you are entitled to make a complaint to the Legal Ombudsman, details below:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Email: enquiries@legalombudsman.org.uk
Telephone: 0300 555 0333
You can find further information about the Ombudsman on their website https://www.legalombudsman.org.uk/, together with details on how to raise your complaint https://www.legalombudsman.org.uk/how-to-complain/.
If you wish to raise a complaint to the Ombudsman then you should not delay in bringing it to their attention once our complaints process has concluded as there are some time limits on when this must be done. For example,
You must take your complaint to the Legal Ombudsman within six months of the date of our final written response to your complaint.
AND
From 1st April 2023, the Legal Ombudsman also expects complaints to be made to them within 1 year of the date of the act or omission about which you are concerned (prior to 1st April 2023: 6 years) or within 1 year of you realising there was a concern (prior to 1st April 2023: 3 years)
You are entitled to apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974 and we can give you details about this.
In the unlikely event that you have any concerns about dishonesty, our behaviour or believe that a Solicitor or our firm may have breached any Solicitors Regulation Authority principles, you are entitled to contact the Solicitors Regulation Authority and report this, details can be found using the link below:
https://www.sra.org.uk/consumers/problems/report-solicitor
Our Policies
You can view our policies here: