Non-Fault

Our outsourced FNOL team operates 24/7, delivering outstanding customer service, comprehensive incident notification and hassle-free vehicle repair and recovery.

WNS Assistance works with many existing and start-up telematics insurers to deliver first-class claims and customer experience.

The WNS Assistance third party intervention service is designed to be proactive, quickly and accurately assessing and acting upon the needs of third parties

Accidents Happen is WNSA's comprehensive credit hire and repair solution for customers involved in non-fault accidents, managed in-house 24/7.

WNS Assistance has a UK-wide network of over 200 approved repairers, all of whom are fully independent, delivering a cost-effective and high-quality service

At WNSA, our nationwide network of over 200 approved repairers provides the coverage and capacity to respond quickly and efficiently to all types of repair.

Our team of desktop engineers has experience across the range of vehicle types and manufacturers, they analyse 100% of customer repairs, delivering cost control, indemnity savings and reduced vehicle off road times.

Combining the expertise of our motor and property divisions, WNS Assistance is the perfect partner for fulfilling third party property damage claims.

The WNSA total loss solution works closely with our FNOL process and desktop engineering, ensuring customers receive a settlement as quickly as possible.

WNSA employs expert teams of third party personal injury handlers to control injury claims, using system workflow to ensure proactive control of each claim.

Our credit hire defence handlers employ a strategy built around our understanding of the operating model of a CHO to negotiate any associated costs.

Working with recognised industry bodies, our teams at WNS Assistance follow proven processes to tackle insurance fraud head on.

WNSA's system employs analytic dashboards to identify triggers for potential large losses and highlights them to drive accurate referrals and reserving.