Careers : Network Manager

We are currently looking for a passionate and motivated individual to join us in the role of Network Manager; this is an exciting opportunity for someone looking to develop a career in the motor insurance industry. To be successful you will need the drive required to meet and exceed expectations, build internal and external relationships and deliver service excellence.

Basic Purpose and Function

To manage a region/area of the WNSA Approved Motor Repair Network, to ensure contractual compliance and relationships are maintained, ensuring correct level of repair capability, service and capacity within the Motor Repair Network

Key Tasks

To keep abreast of the motor repair industry and vehicle repair market conditions on a regular basis.
To maintain a high level of knowledge of the repair capacity within your allocated region, developing meaningful relationships with suppliers and motor repairers.
To ensure adequate Motor repair coverage is maintained in your allocated region to meet the requirements of the business and clients.
To ensure adherence to contractual compliance of the approved repairers in your allocated region to ensure the correct levels of repair capabilities are maintained.
To carry out remote and physical audits of the motor repairers within your allocated region and produce audit reports with any required remedial action plans, to ensure compliance, capability, capacity and quality requirements are being maintained
To manage the performance of your allocated repairers using performance management MI and performance analytics across a set of business KPI’s
To manage and support he resolution of escalated issues and complaints within your region, using problem-solving techniques and RCA to ensure they are resolved to the required outcome.
To develop and maintain positive relationships with internal colleagues and demonstrate high levels of engagements within the business.
The ability to create and effectively plan your workload around business priorities
The ability to produce and analysis performance data to effectively produce motor repair mi and implement performance action plans.
The ability to understand repair industry finance systems and ensure payments are being correctly submitted and paid in a timely manner.
The ability to identify and manage key risks with motor repairers within your allocated regions and produce and implement action plans to mitigate any key risks identified
The ability to work remotely and maintain a team focus.

Qualifications, Knowledge and Experience

Essential

Educated to GCSE Level
3 – 5 Years’ Experience working in a similar role
MIMI or IAEA or equivalent
Good level of motor repair industry knowledge.

Desirable

Experience working in the Motor Claims Industry.

Functional/Technical Skills

Good MS Office Skills
Good level of customer service skills
The ability to analysis data and produce business reports .
The ability to produce and implement action plans to address business problems

Generic Competencies

Communication
Results Focus
Client Focus
Developing Self and Others
Problem Solving
Quality Focus
Commercial Awareness
Systems of Work
Handling Systems
Team Player
Performance Management

Specific Competencies

Planning and Organising
The ability to maintain Network repair capability and capacity Relationship management (Maintaining and building new relationships)
The ability to manage compliance and address key risks
The ability to performance manage a key set of business relationships
The ability to work remotely but retain a team focus